🎁 You’ll receive a high-definition (HD) MP4 video, fully personalized just for your child.

⭐ The video features your chosen character delivering a special birthday message.

🧒 Includes your child’s name and age.

💾 Delivered as a digital file that you can download and keep forever.

⏱️ Each video is approximately 3 minutes long.

✨ Filled with magical animations.

🗣️ Includes personalized dialogue with your child’s name.

🎉 Features a joyful birthday song to celebrate their special day.

🎬 We currently offer personalized videos from 4 beloved characters:

❄️ Elsa

🐾 Paw Patrol

🐻 Masha and the Bear

🐭 Mickey Mouse

🌟 And we’re always working on adding more magical friends to our collection!

🎥 Absolutely! On each character's section of our CUSTOM VIDEO page, you can:

👆 Click to open a pop-up preview.

🎞️ Watch a short trailer.

🖼️ See screenshots showcasing the magic and quality you can expect.

✨ It’s the perfect way to explore before you order!

To create your personalized video, we need just 3 simple things:

1️⃣ Your child’s first name.

2️⃣ The age they are turning.

3️⃣ 📸 A clear, high-quality photo of your child.

🎁 Plus: the name(s) of the person(s) giving the gift (for a personal touch!)

📸 For the best results, please upload a clear, forward-facing photo of your child:

💡 Make sure their face is well-lit.

😊 A happy, smiling photo works wonders!

The higher the quality, the more magical the reveal will be in the video.

🔒 Yes, 100%! Your privacy and security are our top priority.

📄 As stated in our Privacy Policy:

👶 Your child’s name, age, and photo are used only to create the video.

🧹 All data is securely and permanently deleted within 72 hours after delivery.

✅ Nothing is stored or shared - ever.

📦 Your video is delivered digitally!

📧 You’ll receive a secure link via your email address.

📱 And also via your WhatsApp number.

🔗 The link takes you to a private folder where you can watch and download your video anytime.

⚡ Our team of magical creators works fast!

⏱️ You’ll receive your finished video within 48 working hours after placing your order.

📬 Straight to your email and WhatsApp.

🎞️ The video comes as a standard MP4 file.

✅ Compatible with virtually every modern device.

📱 Phone

💻 Tablet

🖥️ Computer

📺 Smart TV

🎉 Just click and play – it’s that easy!

Because each video is a fully personalized digital product, we cannot offer refunds once it has been created and delivered.

😊 But don’t worry – we offer a Happiness Guarantee:

✏️ If we made a mistake (like a misspelled name) - Just contact us right away and we’ll fix it for free!

📜 You can read our full Refund & Revision Policy for more details.

🚀 We start working on your video very quickly to ensure fast delivery.

🕒 If you need to cancel, please contact us within 2 hours of placing your order.

⚠️ If production has already begun, we won’t be able to process the cancellation.

📩 Reach out to us as soon as possible if there’s an issue!

💌 We’d love to hear from you!

📧 The best way to reach us is by sending an email to support@smileslices.com

🌐 Or visit our Contact us page.

⏱️ We reply to all inquiries within 24 hours.